We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at marketing.kaizenoffroad@gmail.com. Please note that returns will need to be sent to the following address: 22600 D Lambert St, Lake Forest, CA 92630
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marketing.kaizenoffroad@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing.kaizenoffroad@gmail.com.
Shipping
Orders are processed within 2-3 business days and ordered are shipped within 1-2 business days after processing has been completed. Shipping rate is calculated at checkout. If your region has issues with certain shipping carriers please let us know before placing an order. Kaizen Offroad reserves the right to choose shipping carriers at our discretion, unless noted otherwise. We will do our best to get the orders shipped as soon as possible. Since we don't have control over the shipping process, please refer to the tracking number and carrier for any questions on the location of your item. Kaizen Offroad is not liable for any products damaged or lost during shipping, please contact shipping carrier to file a claim.
Return
30-day satisfaction guarantee. If you are not happy with your purchase within the first 30 days, we will exchange the product or offer a refund. Returns/exchange must include original receipt and items must be in new/unused condition in original packaging with all contents that came in the box. Any items that have been installed or test fitted will not be eligible for return/exchange. To begin the return process, please contact us first at support@kaizenoffroad.com. Once we send you a return authorization form, please fill it out to begin the return process. Kaizen Offroad is not liable for return shipping and we suggest shipping with a tracking number.
